FAQ
Please see below to find the answer to some commonly asked questions.
If you don't find the answer, please contact us at Hello@Off-The-Rack.co.uk
Are children allowed at the events?
Generally speaking, our events are curated for adults and some meal or drinks options may be unsuitable for under 18s. If you are hoping to bring a child, we ask that you first contact us to make sure the event is suitable for well-behaved children.
What is the refund policy?
All tickets are refundable up to 48 hours before the event. Within 48 hours, tickets are non-refundable. This is because we will order ingredients based on your attendance.
Are drinks included?
While we may serve an aperitif or a digestif as part of the menu, drinks (such as wine pairings) are not included in the ticket price and can be bought separately on the day of the meal.
I'm allergic to something on the menu...
Not a problem! Please just let us know with more than 48 hours before the event, and we will be able to offer an alternative to most allergens.